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Returns and Complaints

When you buy in our shop, you have 14 days to return the goods.

In accordance with the applicable law, each customer has the right to withdraw from a remote agreement within 14 days. We are counting this time:

for agreements in the performance of which the Seller issues the item, being obliged to transfer its ownership - upon taking possession of the item by the customer or the third party indicated by them other than the carrier;

- in the case of an agreement which covers many items which are supplied separately, in lots or in parts - from the taking over of the last item, lot or part.

Removal of the security seal removes the possibility of returning/replacing of the goods.

Please fill in the form and send it back together with the returned goods and receipt to the address: Monterosso sp. z o.o., Al. Krakowska 30, 05-090 Janki

In all other matters, the provisions of the Regulations shall apply.

Declaration of withdrawal from the agreement (PDF)

Complaint claim (PDF)

Return form (PDF)

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